Returns & Refunds
We value your trust above all. If you're not completely satisfied with your purchase, our streamlined return process ensures a fair and transparent resolution.
Eligible for Return
- Damaged or defective items upon arrival.
- Incorrect items delivered (mismatch with order).
- Unopened/sealed original packaging within 7 days.
Non-Returnable
- Items with broken seals or signs of usage.
- Software licenses or subscriptions already activated.
- Custom-ordered industrial components.
Return Process
Request Authorization
Email support@mbtraders.com or use the 'Help Center' to request a return within 7 days of delivery.
Item Assessment
Our team will verify the technical state and packaging. For manufacturing defects, we provide an immediate replacement or full refund.
Refund Processing
Once approved, refunds are processed via the original payment method or bank transfer within 5-7 business days.
Need to initiate a return?
Please have your order number and photo evidence ready.